General Privacy Statement

This section explains key terms used in this privacy policy to ensure clear understanding of data handling practices.

We collect personal data directly from users and automatically to improve your experience and the quality of the services offered.

Data you consciously provide when you interact with mentorhaus.club, including:

• Contact information submitted via subscription or contact forms.
• Payment details provided during donation transactions.
• Profile information created during registration or account management.
• Feedback, comments, or messages sent through the website.
• Preferences specified for newsletter or communication options.
• Responses to surveys and questionnaires related to coaching content.

Some data is collected automatically to enhance functionality and security:

• IP addresses to protect against fraud and unauthorized access.
• Cookies and similar tracking technologies for session management and analytics.
• Device and browser information to optimize site rendering.
• Usage data such as page views and navigation paths for improving user experience.
• Referring URLs to understand traffic sources.
• Error logs to diagnose technical issues.

We may receive or share limited personal data with trusted partners to deliver services effectively and comply with legal obligations:

• Payment processors managing donation transactions securely.
• Email service providers for distributing newsletters and updates.
• Analytics platforms that help us understand visitor behavior while respecting privacy standards.

Personal data is processed for several legitimate purposes including:

• Operating and maintaining the mentorhaus.club website and ensuring accessibility.
• Processing and managing donations accurately and securely.
• Communicating effectively with users about content updates and coaching offerings.
• Improving the coaching service based on user feedback and analytics.
• Ensuring legal compliance and protecting the site from unauthorized activity.
• Personalizing user experience based on interactions and stated preferences.
• Supporting research and development to enhance coaching materials and delivery.
• Responding to inquiries and managing contractual relationships.

Processing personal data relies on one or more lawful bases as defined by applicable privacy laws:

• Consent provided explicitly by the user for specific purposes such as newsletter subscriptions.
• Performance of a contract, for example processing donations or coaching agreements.
• Compliance with a legal obligation that applies to mentorhaus.
• Legitimate interests pursued by mentorhaus, such as enhancing service functionality and security.

mentorhaus.club uses cookies to facilitate smooth operation and better understand user engagement.

We implement essential cookies for basic site operation, analytics cookies for anonymous traffic measurement, and preference cookies to remember user choices.

Categories include Strictly Necessary, Performance, and Functional cookies, each serving distinct roles in site usability and analytics.

Users can control cookie preferences through browser settings or the cookie consent tool provided on the website.

Learn more about our cookie practices in the Cookie Policy section.

Mentorhaus restricts personal data sharing to essential collaborations and legal compliance:

• Payment processing partners facilitating secure transactions for donations.
• Service providers aiding in email communications and website maintenance.
• Legal and regulatory authorities when required by law or to protect rights.
• Technical service providers responsible for hosting and cloud infrastructure.
• Trusted analytics services operating under strict data protection agreements.
• No personal data is sold or rented to third parties for marketing purposes.

In certain cases, data may be transferred outside Switzerland and the European Economic Area when working with international service providers, ensuring compliance with appropriate safeguards for cross-border data flows.

Transfers occur under standard contractual clauses approved by authorities or to countries with adequate protection recognized by Swiss and EU standards.

Mentorhaus retains personal data only as long as necessary for the purposes outlined, balancing operational needs and privacy principles.

Account-related information is preserved for service continuity or deleted upon user request and account closure.

Communications received through contact forms and feedback are archived for appropriate handling and subsequently deleted after a reasonable period.

Technical and security logs are maintained to diagnose issues and monitor site security, with routine deletion schedules in place.

Users may request data erasure subject to retention requirements related to legal or operational obligations.

Mentorhaus applies comprehensive security measures to safeguard user data against unauthorized access, alteration, disclosure, or destruction.

• Implementation of encryption protocols such as TLS to secure communications.
• Access controls limiting data availability to authorized personnel exclusively.
• Regular security audits and updates to software and infrastructure to mitigate vulnerabilities.

Users retain fundamental rights concerning their personal data, including access, correction, restriction of processing, data portability, and objection to certain processing forms. Requests can be submitted to mentorhaus at Romanshornerstrasse 30, 9320 Arbon, Switzerland or via provided contact channels.

• The right to access your personal data collected by mentorhaus.club.
• The right to rectify inaccurate or incomplete personal data.
• The right to request the deletion of personal data under certain conditions.
• The right to restrict processing of your personal data in specific cases.
• The right to data portability, enabling you to receive your data in a structured format.
• The right to object to the processing of your personal data for marketing or profiling.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with the relevant supervisory authority in Switzerland.

Mentorhaus is committed to complying with GDPR principles for users within the European Economic Area while also respecting Swiss data protection laws.

The GDPR applies when processing personal data of individuals located in the EEA. Mentorhaus ensures transparent data handling in these cases.

• Lawfulness, fairness, and transparency in data processing activities.
• Limiting data collection to what is necessary for stated purposes.
• Ensuring accuracy and up-to-dateness of personal data processed.
• Maintaining data security and protecting privacy rights of data subjects.

If you believe your GDPR rights have been infringed, you may lodge a complaint with your local data protection authority.

To exercise your data rights, please contact mentorhaus at Romanshornerstrasse 30, 9320 Arbon, Switzerland or via the website's dedicated privacy contact form.

[email protected]

Requests will be acknowledged promptly and completed within one month, in accordance with applicable laws.

Mentorhaus may send occasional newsletters and updates about business coaching content. You may opt-out any time.

Unsubscribe links are included in every marketing communication to facilitate easy withdrawal of consent.

Mentorhaus does not knowingly collect personal information from children under 16 without parental consent.

This site may contain links to external websites. Mentorhaus is not responsible for the privacy practices or content of third-party sites.

Privacy policy updates will be posted on mentorhaus.club with the revision date clearly indicated.